Join a team

There are two ways into a team. Your coach invites the email address you use, or you type your team’s join code into the app.

Either way you end up in the same place: your week, on your phone.

If your coach invited you

Sign in with the address they invited. You are on the team straight away, and nobody has to accept anything.

Use the same address the invite went to. Signing in with a different one leaves you outside the team, because StrideUp knows you by your verified email address.

If you have a join code

Ask your coach for the code. It is eight characters, and they can read it out at training.

1. Install the app and sign in.
2. The app says you are not on a team yet, and asks for a code.
3. Type the code and select Ask to join.

The code does not put you on the team by itself. It asks your coach, and they decide.

While you wait

The app says which team you asked to join. Nothing else happens until your coach answers.

When they add you, you get an email, and your week appears the next time you open the app.

If the code does not work

Check the code with your coach. Codes get rotated, so an old one stops working.

The characters that look alike are not used, so there is no O and no zero to confuse, and no I, one or L. Capitals and the hyphen do not matter.

After a few wrong tries the app asks you to wait a few minutes before trying again.

If nothing happens

Coaches are busy, and a request sits until they open the app. Ask yours directly if it has been a while.

If you asked with the wrong address, sign out and sign in again with the right one. Your coach can also invite you by email instead, which puts you on the team without a code.